5 years limited warranty
Lumen Engineering Limited (hereinafter referred to as “Lumen”) gives the following warranty for each Lumen LED product manufactured by Lumen. Lumen warrants that all products manufactured by Lumen to be free from defects in materials and workmanship under normal use subject to the following terms and conditions:
1.Parts & Labour: 5 years from date of original purchase from Lumen for LED products.
2.Limitation: Lumen’s luminaires are approved to CE & RoHS standards when used as a complete system. Substituting another manufacturer’s product will void all approvals and will remove Lumen from any liability. Malfunction and damage to product due to improper installation or misuse will not be covered under warranty.
3.Receipt of Goods: All products are assembled, tested and double checked for accuracy before being shipped to customer. It is the responsibility of the consignee receiving the goods to inspect the goods to ensure accuracy of order and to check for any damages that could have occurred from shipping.
Claims for missing parts after 5 days of receiving goods will not be accepted. Damage to product due to shipping should be claimed immediately with freight carrier. Lumen is not responsible for products damaged in transit by freight carrier.
4.Proof of Purchase:This warranty applies to the product from original date of purchase from Lumen. The customer must furnish proof of original invoice, packing slip or payment.
5.Subject Product:This warranty covers the following products:
- LED Floodlight
- LED Stadium Light
6.Disclaimer or Consequential Damage: This warranty excludes defects resulting from improper handling, storage, installation, acts of Gods, fire, vandalism or civil disturbances. This warranty covers only the product itself; we assume no liability for labour costs, installation costs, improper fixture selections or other losses. Upon confirmation of a defect or failure, at our discretion, we will repair or replace the item. If product is deemed to be in good working condition or if any of the above mentioned conditions are not met, the product will be returned and no warranty will be given.